BTP

We use the main Salesforce solutions to help Brasil Terminal Portuário to optimize its sales and customer service processes.
Case Brasil Terminal Portuário / Imaginedone

One of the main port operators in the country, BTP offers many services related ship operations and has a 490,000 square- meter multiuser terminal, approximately.

Supergasbras | O desafio

The Challenge

With an exponential growth and an elevated number of information about customers, BTP had the challenge of optimizing commercial and customer service flows. The mission was to automatize those processes and help the company to be more efficient in them.

The resolution

Our work was to implement a system to strengthen the sales and customer service teams by using the best Sales Cloud, Service Cloud and Marketing Cloud functionalities. Understand as Salesforce solution performs an important role in this project:

Supergasbras | Como resolvemos

Sales Team

Thanks to Sales Cloud implementation, it was possible to customize the commercial flows, adapting them to many sales rules aligned with the company goals. Besides, the system is able to manage opportunities, offerings, customers, contracts and BTP products.

Customer Success

Service Cloud implementation was crucial to boost BTP customer service. All of the email messages and calls from the Customers Service Center are changed into case studies so that the terminal is able to provide its customers a high level service.

Automation

Thanks to Marketing Cloud functionalities, the solution that was proposed by Imaginedone allows the creation of a journey of charging and docking, automatizing orders and generating reports. The implantation was integrated to the company internal system, fulfilling the previous demands and flows.

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